Gate Lodge Woodland Retreat Emo respects the privacy of our guests, website visitors and customers. We are committed to protecting personal information and processing it fairly, lawfully and transparently in accordance with GDPR, the Data Protection Act 2018 and other applicable Irish data-protection legislation.
Gate Lodge Woodland Retreat Emo respects the privacy of our guests, website visitors and customers.
We are committed to protecting personal information and processing it fairly, lawfully and transparently in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other applicable Irish data-protection and electronic-communications legislation.
For the purposes of data-protection legislation, the data controller is:
Questions concerning your personal information or this Privacy Policy may be directed to us using these details.
Depending upon how you contact or book with us, we may collect information including:
We only seek information reasonably necessary for the purpose for which it is being collected.
When a guest makes a reservation, we require enough personal information to:
Where a booking is made through a third-party booking platform, such as Airbnb or another booking provider, we may receive information from that provider which is necessary to administer your reservation.
The third-party booking provider will have its own privacy policy governing information which it collects directly from you.
Payments may be processed by banks, card providers, online payment providers or booking platforms.
Gate Lodge Woodland Retreat Emo will not intentionally retain complete card details unless this is necessary, secure and permitted through an approved payment-processing system.
Payment and accounting information may be retained where required for financial, taxation, accounting, dispute-resolution or legal purposes.
We may process personal information for the following purposes:
This includes:
This can include:
Where appropriate and balanced against your rights, this can include:
Consent may be relied upon for activities such as:
Where processing is based on consent, consent may be withdrawn at any time.
We do not routinely seek detailed medical information from guests.
Guests may voluntarily tell us about an accessibility requirement or other information necessary to help us provide appropriate accommodation or assistance.
We will only use such information for the purpose for which it was provided and will limit the information retained to what is reasonably necessary.
Guests using the sauna, hot tub or cold plunge are not normally required to disclose medical information to us.
Our safety information advises guests to obtain appropriate medical advice where they have concerns about the suitability of wellness facilities.
CCTV may operate at Gate Lodge Woodland Retreat Emo for legitimate purposes including:
CCTV is not intended to monitor guests within their private accommodation.
Cameras should not be positioned in bedrooms, bathrooms, changing areas or other locations where guests would reasonably expect complete privacy.
Appropriate CCTV signage will be displayed in monitored areas.
CCTV recordings will:
Footage may be retained for longer where it relates to:
Any request for CCTV footage will be considered in accordance with data-protection law and the rights of other identifiable individuals appearing in the footage.
Where necessary, personal information may be shared with appropriate third parties including:
We do not sell guest personal information.
Any service provider processing information on our behalf should only use that information for the agreed purpose and must protect it appropriately.
Some third-party technology, booking or payment providers may process information outside Ireland or the European Economic Area.
Where this occurs, appropriate data-protection safeguards will be used where required by law.
Guests should also review the privacy policy of any third-party booking or payment platform they choose to use.
We do not keep identifiable personal information for longer than necessary.
The appropriate retention period will depend upon:
Records required for taxation/accounting purposes may need to be retained for the legally required period.
Guest information which is no longer required will be securely deleted, anonymised or destroyed.
CCTV footage will be retained only for the defined period justified by the purpose of the CCTV system, unless particular footage needs to be preserved in connection with an incident, legal matter or lawful request.
We will not use guest contact details for electronic marketing contrary to applicable Irish law.
Where consent is required, guests will be provided with a clear opportunity to opt in.
Where the law permits marketing to an existing customer without a separate opt-in, the applicable legal requirements will be followed.
Every electronic marketing communication will provide an appropriate method for the recipient to opt out.
A person who asks us to stop sending marketing communications will no longer receive those communications, except where we still need to communicate for another legitimate reason such as an existing booking.
Messages which relate directly to a booking are not marketing messages.
These may include:
We may also contact a recent guest to request feedback on their experience.
Where a feedback communication also contains promotional or marketing material, appropriate marketing rules will apply.
Our website may use cookies or similar technologies.
Some cookies are strictly necessary to make the website operate correctly.
Where cookies or tracking technologies are not strictly necessary, such as certain:
they will only be used where the required consent has been obtained.
Website users should be provided with the ability to:
Further details may be provided through the website's Cookie Notice or cookie-management system.
We take reasonable organisational and technical measures to protect personal information.
These measures may include:
Access to personal information is limited to those who reasonably require it to carry out their duties.
Depending upon the circumstances, you may have the right to:
Ask whether we hold personal information about you and request a copy.
Ask us to correct inaccurate or incomplete personal information.
Ask us to delete personal information in circumstances where we no longer have a lawful reason to retain it.
This right is not absolute. We may need to retain certain records to comply with legal, taxation, insurance or other legitimate requirements.
Ask us to restrict how personal information is used in certain circumstances.
Request certain information you provided to us in a structured, commonly used and machine-readable form where the legal requirements for this right apply.
Object to certain processing based upon our legitimate interests.
You have the right to object at any time to the use of your personal information for direct marketing.
Where we rely upon consent, you may withdraw that consent at any time.
Withdrawal does not affect processing which was lawful before consent was withdrawn.
To exercise your data-protection rights, contact:
We may need to verify your identity before releasing personal information.
We aim to respond to valid data-protection requests within the period required by law.
We maintain procedures for responding to suspected loss, disclosure, unauthorised access or other breaches involving personal information.
Any incident will be assessed promptly.
Where a personal data breach is required to be notified to the Data Protection Commission, we will make the notification within the legally required period.
Where a breach is likely to create a high risk to affected individuals, those individuals will also be informed where required.
A record of relevant personal data breaches will be maintained.
We encourage anyone with a concern about how we handle their information to contact us first so that we can investigate and respond.
Individuals also have the right to raise a concern with:
Further information is available from the Data Protection Commission at:
Where children stay at Gate Lodge Woodland Retreat Emo as part of a family or group booking, booking information should normally be provided by the responsible adult making the reservation.
We do not intentionally collect unnecessary personal information directly from children.
This Privacy & Data Protection Policy will be reviewed regularly and updated where:
The most current version will be made available to guests and website visitors.
If you have any questions about how we handle your personal information, or wish to exercise your data-protection rights, please contact us.
