Booking Policy

• The required payment or deposit has been received; and
• We issue a booking confirmation.

Please check your booking confirmation carefully and contact us promptly if any details are incorrect.

The person making the booking must be at least 18 years of age and is responsible for ensuring that all members of their party are aware of the relevant booking and property conditions.

• Gate Lodge
• Beech
• Oak
• Willow

Each accommodation unit has a stated maximum occupancy. The maximum number of guests permitted in the booked accommodation must not be exceeded unless agreed by us in advance.

The total accommodation price will be displayed or confirmed before the booking is completed.

The price applicable to your reservation is the price confirmed at the time of booking.

Any optional additional services will be clearly identified separately.

For standard direct bookings, a 25% deposit is required to secure the reservation.

The remaining balance is payable 14 days before arrival.

Where a booking is made within 14 days of arrival, the full accommodation cost is payable at the time of booking.

A booking is not guaranteed until the required payment has been received and confirmation has been issued.

Different payment conditions may apply to special events, exclusive-use reservations, group bookings or promotional rates. Where different conditions apply, they will be clearly stated before the booking is confirmed.

Unless different cancellation conditions are clearly stated when you book, our standard direct-booking cancellation policy is:

• Cancellations made more than 14 days before the scheduled arrival date will receive a full refund of payments made, less any non-refundable booking or payment-processing charges clearly identified at the time of booking.
• Cancellations made 48 hours or less before the scheduled arrival date, including cancellations made after the balance becomes due, are non-refundable.
• If you do not arrive for your booking without cancelling, the booking will be treated as a no-show and no refund will be due.
• If you need to cancel, please notify us in writing as soon as possible. The cancellation date will be the date on which we receive your written cancellation.
• Where a refund is due, it will normally be made to the original payment method within 14 days of confirmation of the cancellation.
• We may, at our discretion and subject to availability, offer a change of dates instead of a refund. Any change must be agreed in writing before the original arrival date, and any difference in price will apply.
• These cancellation terms do not affect any statutory cancellation or consumer rights that may apply under Irish or EU law.

We will make reasonable efforts to accommodate requests to change booking dates, subject to availability.

A change of dates is not confirmed until accepted by us in writing.

A price difference may apply if the new dates have a different accommodation rate.

Bookings made through Airbnb or another booking intermediary may also be subject to the terms, payment arrangements and cancellation conditions displayed by that platform.

Where the third-party platform administers the cancellation or payment, the conditions displayed and accepted through that booking platform will apply to that transaction.

In the unlikely event that we are unable to provide the accommodation you have booked, we will contact you as soon as reasonably possible.

Where we cancel the accommodation booking and cannot provide the booked stay, accommodation payments made to us for that booking will be refunded.

This does not affect your statutory consumer rights.

Your confirmed check-in and check-out times will be provided with your reservation.

We ask guests not to arrive substantially before the confirmed check-in time unless an earlier arrival has been arranged in advance.

Late check-out is subject to availability and must be agreed beforehand.

Only guests included in the reservation may stay overnight at the property unless additional guests have been approved in advance.

Occupancy must never exceed the permitted maximum for the accommodation.

Children are welcome in accommodation suitable for their age and the relevant unit's permitted occupancy.

Parents and guardians remain responsible for the supervision and safety of children throughout their stay.

For health and safety reasons, guests under 16 years of age are not permitted to use the private wellness facilities, including the wood-fired hot tub, sauna or cold plunge.

Gate Lodge Woodland Retreat includes private wellness facilities, which may include:

• Wood-fired hot tub
• Wood-fired sauna
• Cold plunge facilities

The wellness facilities are for guests aged 16 years and over only. Guests under 16 years of age are not permitted to use the hot tub, sauna or cold plunge at any time.

Wellness facilities must be used responsibly and in accordance with the safety information and instructions provided.

Guests must not use wellness facilities while intoxicated or where doing so would create a safety risk.

Guests who have a medical condition, are pregnant, or have concerns about whether heat or cold therapy is suitable for them should obtain appropriate professional medical advice before use.

Glassware must not be taken into the wellness area.

Guests must follow all displayed safety instructions and any guidance provided by Gate Lodge Woodland Retreat Emo.

BBQ facilities may be provided for guest use.

They must only be used in the designated area and in accordance with the instructions supplied.

BBQ equipment must not be moved to another part of the property.

Guests are responsible for supervising the BBQ while it is in use and ensuring children remain at a safe distance.

Selected refreshments and in-room bar facilities may be available.

Alcohol will only be supplied or made available in accordance with applicable Irish licensing requirements and age restrictions.

Guests under 18 must not consume alcohol.

Any chargeable products or services will be clearly identified.

Guests have the advantage of Emo Tea Rooms at Emo Court, operated by CaToCa Fine Food & Giftware and located within a short walk of the retreat.

Breakfast, lunch, refreshments and Afternoon Tea may be available subject to opening hours and availability.

Special arrangements for groups may be available by prior agreement.

Smoking and vaping are not permitted inside any accommodation unit.

Guests should use designated outdoor areas where provided and dispose of smoking materials safely and responsibly.

We ask guests to treat the accommodation, furnishings, equipment, grounds and wellness facilities with reasonable care.

Guests should report accidental damage as soon as possible.

The person responsible for the booking may be charged the reasonable, documented cost of repairing deliberate, reckless or significant damage caused by members of their party beyond normal wear and tear.

We reserve the right to recover reasonable additional cleaning costs where accommodation is left in an exceptionally unacceptable condition.

We will make reasonable efforts to identify and return items left behind.

Guests are responsible for the cost of postage or courier services required to return personal belongings.

Unclaimed items may be disposed of after a reasonable period.

Guests are expected to respect neighbouring properties, other guests, staff and the peaceful woodland environment.

Excessive noise, dangerous behaviour, illegal activity or serious damage to property will not be permitted.

Where behaviour creates a serious safety risk or substantial disturbance, we may require the individuals concerned to leave the property.

Nothing in this section limits any statutory rights that apply to the guest.

If you experience a problem with your accommodation or facilities, please tell us as soon as possible during your stay.

This gives us an opportunity to investigate and, where reasonably possible, resolve the issue promptly.

Personal information supplied in connection with a reservation will be handled in accordance with our Privacy & Data Protection Policy.

Nothing in this Booking Policy is intended to exclude or restrict any rights a guest has under applicable Irish or EU consumer law.

Questions about a booking or these conditions can be directed to: